Try DIY first — may need a proVerified by FixOffice
Konica Minolta C6102 — Scanner home sensor failure
Applies to: bizhub series
What this error means
The flatbed scanner carriage can't find home — belt, pulley, motor, or sensor in the scan drive. User limit: check for a shipping lock and obstructions under the glass, then power cycle.
Symptoms
- Copy/scan dead, printing fine
- After moving the machine (shipping lock!)
Try this first (safe DIY steps)
- Check for a scanner shipping lock switch and set it to unlocked
- Look under the glass for obstructions
- Power cycle
Safety: power off before any physical intervention. Never bypass covers or interlocks — fuser areas run hot enough to burn.
When to call a technician
Belt/pulley/board work — service.