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Konica Minolta C6102 — Scanner home sensor failure

Applies to: bizhub series

What this error means

The flatbed scanner carriage can't find home — belt, pulley, motor, or sensor in the scan drive. User limit: check for a shipping lock and obstructions under the glass, then power cycle.

Symptoms

  • Copy/scan dead, printing fine
  • After moving the machine (shipping lock!)

Try this first (safe DIY steps)

  1. Check for a scanner shipping lock switch and set it to unlocked
  2. Look under the glass for obstructions
  3. Power cycle

Safety: power off before any physical intervention. Never bypass covers or interlocks — fuser areas run hot enough to burn.

When to call a technician

Belt/pulley/board work — service.

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